STREAMD®
Patient Engagement System
Delivered exclusively in Australia by:
STREAMD®
Patient Engagement System
Delivered exclusively in Australia by:
“At a time when physicians wish they could contact their patients on a daily basis, STREAMD makes it possible.
Dr. Kevin Campbell
CEO & Co-Founder of STREAMD
STREAMD is a customised text messaging service that delivers timely and meaningful text messages to support, guide and motivate patients in the most simple and efficient way pre and post surgery.
*Designed by orthopaedics surgeons, STREAMD is Clinically Validated to:
- Improve patient outcomes
- Reduce re-admissions
- Reduce patient calls to the practice
- Reduce narcotic use
- Increase patient satisfaction & perception of value
- Increase word of mouth endorsement
*Randomised Clinical Trial Results (Campbell et al. 2019) A Novel, Automated Text-Messaging System Is Effective in Patients Undergoing Total Joint Arthroplast.
How STREAMD Works
STREAMD is designed to improve surgical care using patient-friendly technology that does not overwhelm the patient or overburden the clinical staff.
The system sends patients automated, pre-programmed text-messages that are customised to match your treatment preferences and care instructions. The daily messages assist patients with more than 300 topics of discussion including pain management, recovery, physical therapy, emotional wellbeing, and more.
Patients only see your brand and typically start 2 – 4 weeks before surgery and continue for 4-6 weeks after surgery.
STREAMD is an entirely automated solution that helps set recovery expectations and answers common inbound patient questions so patients are less likely to call or email the office, have avoidable emergency room visits, or hospital re-admission.
- Entirely automated system
- No integrations or training required
- Uses existing surgery instructions
- Custom messaging tailored to your treatment preferences, timeline and care
- Only a few days to create
- Patients begin enrolling immediately
- Fully automated – no monitoring required
- All patient support material supplied – enrolment cards, patient information
STREAMD in Action
This is a marvellous service to patients. It has helped me from being confused and kept me on track before and after my complete knee replacement surgery. It is like an assistant advising and reminding what is good for me and what would be right for me to do. I have found this extremely helpful.
STREAMD patient from Perth, December 2020
This is a marvellous service to patients. It has helped me from being confused and kept me on track before and after my complete knee replacement surgery. It is like an assistant advising and reminding what is good for me and what would be right for me to do. I have found this extremely helpful.
STREAMD patient from Perth, December 2020
Designed by Surgeons for Surgeons
STREAMD was designed by orthopaedic surgeons who know what it takes for a product to succeed in the clinical setting. We intentionally set out to design a turnkey solution that wouldn’t burden the clinical staff but would fulfil the “Quadruple Aim” in healthcare:
- Enhancing the patient experience
- Improving outcomes
- Reducing costs
- Improving the quality of life of healthcare providers by preventing burnout
STREAMD helps surgeons proactively stimulate and influence the word of mouth referrals by:
- Providing patients with a “talk trigger” – a tangible, positive experience to talk about
- Prompting patients to give feedback
- Providing a real point of difference from other patient support programs
Nice personal way of feeling involved and someone looking out for us and reminding us to do the needed and right things. Excellent system! All doctors should follow your system!
STREAMD patient from Perth, November 2020
Nice personal way of feeling involved and someone looking out for us and reminding us to do the needed and right things. Excellent system! All doctors should follow your system!
STREAMD patient from Perth, November 2020
The STREAMD Difference
There are basically three kinds of Patient Engagement Platforms on the market:
- Patient Portals
- Mobile applications for Android/iOS platforms
- Messaging chatbots
STREAMD is the only SMS Chatbot currently available in Australia.
Apps and web based portals
- Require downloads, log-ins, passwords and patient/staff training
- Only 3% of apps are used after 30 days2
- Only 20% of emails are opened2
- In a US study, patient take-up of the leading orthopaedic mobile app was 3 – 4 patients/mth3
STREAMD
- No downloads, log-ins, passwords or patient/staff training required
- Entirely automated and easy for the patients to use
- No monitoring from clinic staff
- Clinically proven to reduce the clinical workload
- 98% of text messages are read
- In a US study, patient take up of STREAMD has averaged 30 patients/mth
What Matters Most
- 99% of patients said STREAMD had a positive effect on their recovery
- 98% of patients said they would recommend STREAMD to a friend undergoing a similar procedure
- 96% of patients said they did not have to call the office because STREAMD answered their questions
- 89% of patients said STREAMD made them feel a more personal connection to their physician
- 12,000+ patients in the US and 300 Australian patients
I felt connected to my surgeon and comforted with issues which had concerned me before the messages popped up. I also looked forward to the exercise instructions and videos.
I felt connected to my surgeon and comforted with issues which had concerned me before the messages popped up. I also looked forward to the exercise instructions and videos.
Our Offering
INVISIBLE IN THE CLINICAL WORKFLOW. PROFOUND IN ITS IMPACT.
As you consider expanding your reach to patients, STREAMD offers the opportunity to enhance the patient experience without any further burden to your existing resources.
Through a partnership with you, Amplitude will provide STREAMD as a complimentary service to your practice, handle the entire implementation process and provide all the materials necessary to enrol your patients.
Next Steps
- We visit your practice to discover more about your specific needs, patient pathways and surgical instruction
- We consolidate this information into your personalised patient messages
- You start enrolling patients whenever you’re ready